The KST Portal, for school staff
The work between us, in one secure place.
Referrals and where each stands; each pupil’s therapist, consent and attendance; and the week’s sessions, so that you can plan each pupil’s release from lessons. Four short films, with a made-up school, show how it works. Each plays only when you press it.
At a glance
- The address
- portal.kst.ltd
- Signing in
- Your school email address and an emailed code, with a passkey if your account can see children’s records
- A referral
- About a minute, sent to our clinical lead, encrypted
- Safeguarding
- A worry about a child’s safety goes to your DSL, as it always has
Film one · 1:33
What the portal is for
An overview for pastoral staff: referrals, pupils, the week’s sessions and updates, and how the portal sits alongside your school’s own safeguarding procedures.
The film in words, for the film on what the portal is for
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘For schools’, and the title, ‘The KST Portal’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
On screen: The card stays a while, then lifts from the portal’s sign-in page, whole: a navy panel on the left, with the mark and the name Kensington Square Therapy, and on the right, ‘Sign in to the portal’, with a box for an email address.
Children tend to find things easier when the adults around them are in step with one another.
On screen: The rest of the page is quietened round the navy panel and the sign-in form, and the line in large serif type on the navy panel is underlined in gold.
The KST Portal is one secure place for the work between families, schools and KST.
On screen: The school’s home page opens, with its menu: ‘Good morning, Catherine’, for a made-up school contact, and a ring is drawn round its button ‘Refer a pupil’. Then ‘Referrals’, in the menu, is ringed in gold and pressed, and its page opens, listing the school’s referrals, each with its steps. A gold line is drawn under the first referral’s step ‘Received’, then under ‘Every referral from the school, with a plain status.’
From it, you refer a pupil in about a minute, and see where each referral stands, as it moves.
On screen: ‘Pupils’, in the menu, is ringed in gold and pressed, and the page ‘Pupils with KST’ opens, a row for each pupil. Gold lines are drawn under ‘Sam McManus, Wednesdays’ in Maya Holloway’s row, under ‘Awaiting consent’ beside Ruby Ellis, and under Maya’s ‘2 of 2 attended this term’.
You see each pupil’s therapist and day, their consent, and their attendance this term.
On screen: ‘Sessions this week’, in the menu, is ringed in gold and pressed, and its page opens. The camera moves in to the day’s sessions, under ‘Wednesday 18 November’, marked ‘Today’: four pupils, each with a time and a line of detail. Gold lines are drawn under the first pupil’s room, ‘The quiet room by the library’, under ‘out of Maths’, and under ‘so that you can plan their release from lessons.’ in the introduction.
And the week’s sessions, with each pupil’s time and room, and the lesson it takes them out of, so that you can plan their release.
On screen: The camera draws back, and ‘Pupils’ is ringed in gold and pressed; on the Pupils page, Ava Lindqvist’s row is ringed and pressed, and her page opens. A gold line is drawn under ‘Updates for the school’, then under the update beneath it, ‘Ava is coming to her Wednesday sessions and has settled in well’, signed ‘Sam McManus, 5 November 2026’.
On screen: ‘Counselling record’, in the menu, is ringed in gold and pressed, and its page opens, listing pupils by school year. Gold lines are drawn under ‘Every pupil who has had counselling with KST here’, and under two of its tabs, ‘2026 to 2027’ and ‘2025 to 2026’.
Where a parent has agreed, the therapist may share a brief update with you. And the counselling record keeps every pupil who has had counselling with us, by school year.
On screen: ‘Forms’, in the menu, is ringed in gold and pressed, and the Forms page opens, its forms in cards under ‘About a pupil’ and ‘To KST’, from ‘Refer a pupil’ to ‘Something else’. The start of its introduction is underlined in gold: ‘Everything you send KST, in one place. Each reaches the right person at KST’.
Everything you send us is in one place, and reaches the right person.
On screen: An email from the portal is laid over the page: ‘You have a new item’, with a button, ‘Sign in to see it’, and a gold line is drawn under its small print, ‘This email contains no personal details, by design.’ The email is taken away, and the page ‘Sessions this week’ returns, where a gold line is drawn under ‘What happens in a session is not shown here.’
The portal’s emails carry no detail, and what happens in a session is not shown.
On screen: ‘For parents’, in the menu, is ringed in gold and pressed, and its page opens; the rest of the page is quietened round the menu, the heading and the card ‘How counselling begins’, with its four steps. In the first step, ‘Talk with the parents, where it is right to’, a gold line is drawn under ‘A worry about a child’s safety goes to your DSL first, under the school’s own procedure.’
It works alongside your school’s own safeguarding procedures: a worry about a child’s safety goes to your DSL, as it always has.
On screen: ‘Home’, in the menu, is ringed in gold and pressed, and the home page returns. In its card ‘Counselling at Your school’, a gold line is drawn under ‘Wednesdays with Sam McManus’, beside ‘Sessions’, then under ‘Sam McManus, clinical lead’, beside ‘At KST’.
A therapist in your school, and a practice behind them.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For schools’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
Film two · 1:29
Signing in
The email that gives you access, the six-digit code, and the passkey the first time, if your account can see children’s records. On a shared or school computer, an authenticator app on your phone instead.
The film in words, for the film on signing in
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For schools’, and the title, ‘Signing in’; at the foot, ‘The school, its staff and the pupils in this film are made up.’
On screen: The card lifts from an email, ‘Your access to the KST Portal’, and a gold line is drawn under ‘Kensington Square Therapy has given you access to its secure portal.’
You will have an email from us, giving you access.
On screen: A gold line is drawn under the email’s next sentence, ‘To sign in, enter the email address this message was sent to, and we will email you a six-digit code.’ The sign-in page is laid over it, ‘Sign in to the portal’, and the two sentences beneath its heading are underlined in gold, one after the other.
Sign in with your school email address. There is no password: we email you a six-digit code that works once, for ten minutes.
On screen: A made-up address, ‘catherine.reid@example.org’, is typed under ‘Your email address’, and a ring is drawn round ‘Email me a code’, which is pressed.
On screen: The page ‘Enter your code’ opens. A gold line is drawn under ‘It can take a minute; please check your junk folder too’, and a ring is drawn round the button ‘Send a new code’.
It can take a minute. If it has not come, please check your junk folder, or ask for a new code.
On screen: The code, 482913, is typed into its box, and a ring is drawn round ‘Sign in’, which is pressed.
On screen: A new page opens, headed ‘Second step’: its title, ‘Add a passkey’, is underlined in gold, above a button, ‘Add a passkey on this device’, and a card for a shared or school computer.
If your account can see children’s records, the first time you sign in, you also add a passkey. It takes a minute or two.
On screen: The camera moves closer to the two sentences beneath the title, and each is underlined in gold in turn.
A passkey lets this device confirm it is you, with Face ID, Touch ID, Windows Hello or your device’s PIN. Nothing about your face or fingerprint leaves the device.
On screen: A ring is drawn round ‘Add a passkey on this device’, and it is pressed. The camera moves down to the card beneath: ‘Using a shared or school computer? Use an authenticator app on your phone instead, such as Microsoft Authenticator or Google Authenticator.’ Its question is underlined in gold, and a ring is drawn round its button, ‘Use an authenticator app’.
On a shared or school computer, use an authenticator app on your phone instead.
On screen: The page is taken away, and another is laid down: ‘Confirm it is you’, with ‘Your account can see children’s records, so it asks for one more step each time you sign in.’ A gold line is drawn under ‘Use the passkey on this device, or on your phone.’
After that, each time you sign in: the code, and then your passkey.
On screen: A ring is drawn round ‘Use your passkey’, and it is pressed. The school contact’s home page opens: ‘Good morning, Catherine’.
On screen: The Account page opens, with its menu; the rest of the page is quietened round the menu and one card, and ‘Account’, at the foot of the menu, is ringed in gold. The camera moves in to the card, ‘Keep the portal one tap away’, with its steps for an iPhone or iPad, Android and a computer. A gold line is drawn under ‘Added to a home screen, the portal opens from its own icon, in a window of its own’, and then under the card’s last line, for a shared or school computer.
Keep the portal one tap away: add it to your home screen, and it opens from its own icon. On a shared computer, keep it as a bookmark, and sign out when you finish.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For schools’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, its staff and the pupils in this film are made up.’
Film three · 1:58
Referring a pupil
The form and its two checks, and what follows: our clinical lead’s decision, each parent’s own invitation, and consent before counselling begins. For children under 16, a parent with parental responsibility gives written consent; young people of 16 and 17 can consent for themselves.
The film in words, for the film on referring a pupil
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For schools’, and the title, ‘Referring a pupil’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
On screen: The card lifts from a school’s home page in the portal, close on its main column: ‘Good morning, Catherine’, for a made-up school contact. Gold lines are drawn in turn under ‘Four sessions this week, four of them today’, under ‘referrals with KST’ in a row of counts, and under the heading ‘Needs you’.
Your home page shows the week’s sessions, where each referral stands, and anything we need from you.
On screen: A ring is drawn round the button ‘Refer a pupil’, and it is pressed.
On screen: A cream card: ‘Referring a pupil’, with a short gold line drawn beneath it.
On screen: The card lifts from the referral form, ‘A referral to KST’, and the opening sentences of its introduction are underlined in gold.
Referring a pupil takes about a minute. The essentials come first; anything else can wait for our call.
On screen: ‘Who is it for?’ is underlined in gold; a pupil’s name is typed, ‘Freddie’ and ‘Cole’, and ‘Year 3’ is chosen.
On screen: The camera moves down to ‘What have you noticed?’, underlined in gold, where ‘Anxiety’ is chosen; under ‘In a few sentences’, also underlined, a sentence is typed: ‘Worried about coming into school in the mornings, since half term.’ The camera moves on to ‘Two checks’, underlined in gold.
Who it is for; what you have noticed, in a few sentences; and two checks.
On screen: A gold line is drawn under ‘Do the parents know about this referral?’, and a ring is drawn round its answer, ‘Yes’, which is pressed; then under ‘Is there a current safeguarding concern?’, and a ring is drawn round its answer, ‘No’, which is pressed.
On screen: To the right of the form’s question, a piece of the same form is laid, as it looks when there is a concern: the safeguarding question answered ‘Yes’, a further question, ‘Does your school’s DSL know?’, answered ‘Not yet’, and a notice whose first sentence is underlined in gold: ‘Please speak to your DSL now, following your school’s safeguarding procedure.’ The rest of the form is quietened round its own question, still answered ‘No’.
Do the parents know about this referral? And is there a current safeguarding concern? If there is, the form asks you to speak to your DSL first.
On screen: The piece is lifted away. A ring is drawn round ‘Send to KST’, and it is pressed, and a page opens with the menu beside it: ‘Referral sent’, ‘Thank you’. ‘Your reference is’ is underlined in gold, and a ring is drawn round the reference beneath it, ‘YS-R26-007’.
It goes to our clinical lead, encrypted, and you have its reference straight away.
On screen: A cream card: ‘Where it stands’, with a short gold line drawn beneath it.
On screen: The card lifts from the same page, and the sentence beneath the reference is underlined in gold. Below it are the referral’s steps, ‘Received’, ‘Accepted’, ‘Support under way’ and ‘Support ended’, the first of them marked.
Our clinical lead reads every referral and decides on the next step: accepting it, asking you for more, or suggesting other support.
On screen: A ring is drawn round ‘See your referrals’, and it is pressed. The Referrals page opens: a gold line is drawn under ‘Every referral from the school, with a plain status’, then under the first referral’s step ‘Received’, and the camera moves down the list, each referral with its steps and a status such as ‘Received’, ‘More information requested’, ‘Accepted’ or ‘Support under way’.
Referrals shows where each one stands, as it moves.
On screen: The list is taken away, and the home page is laid down again, close on ‘Needs you’, the rest of the page quietened; a gold line is drawn under ‘KST has asked for more about one referral’. A ring is drawn round that row, and it is pressed: the referral’s page opens, ‘Noah Fenwick’, ‘More information requested’, the page below its notice all but hidden. In its notice, a gold line is drawn under the sentence naming the clinical lead as the person to contact.
If we have asked for more, it is under Needs you, with who to contact.
On screen: A cream card: ‘How counselling begins’, with a short gold line drawn beneath it.
On screen: The card lifts from the page ‘For parents’, with its menu; the rest of the page is quietened round the menu and the third step of ‘How counselling begins’, ‘The consent form’. In it, a gold line is drawn under ‘send each parent their own invitation to read the terms and give consent’, above a button, ‘Send the consent form’.
Once we have accepted a referral, each parent receives their own invitation to read the terms and give consent.
On screen: A ring is drawn round ‘Send the consent form’, and it is pressed. A page opens for a pupil, ‘Ruby Ellis’, ‘Awaiting consent’, with ‘The consent form, for Ruby Ellis’s parents’, and the last sentence of its introduction is underlined in gold.
Counselling begins once a parent with parental responsibility has consented, and we have confirmed it.
On screen: The camera moves down to show the whole form: blank details for ‘A parent or carer’ and ‘Another, if there is one’, each with ‘Has parental responsibility’ ticked, and an unticked box, ‘The school has told the parents about this referral.’ A ring is drawn round its button, ‘Send the consent form’.
Where your school sends the consent form, you send it from the pupil’s page, or from For parents.
On screen: In the introduction, gold lines are drawn under ‘Each parent receives their own email from KST.’ and under ‘It names no child and no reason’.
Each parent then has their own email, which names no child and no reason.
On screen: The page is taken away, and the page ‘Pupils with KST’ is laid down, a row for each pupil; a gold line is drawn under ‘Awaiting consent’, beside Ruby Ellis.
And each step shows under Pupils.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For schools’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
Film four · 2:14
Day to day
Pupils and their pages, the week’s sessions, absences and lessons missed, messages, the counselling record and the report, what you can pass on to parents, and our agreement.
The film in words, for the film on the portal day to day
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For schools’, and the title, ‘Day to day’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
On screen: The card lifts from the page ‘Pupils with KST’, with the navy menu beside it: a row for each made-up pupil. Gold lines are drawn under ‘Sam McManus, Wednesdays’ in Maya Holloway’s row, under ‘Awaiting consent’ beside Ruby Ellis, and under Maya’s ‘2 of 2 attended this term’.
Pupils shows each pupil’s therapist and day, their consent, and their attendance this term.
On screen: A ring is drawn round Ava Lindqvist’s row, and it is pressed. Her page opens, with ‘Sam McManus, Wednesdays since 16 September 2026.’ beneath her name and a row of buttons; a ring is drawn round ‘A teacher’s information’, then round ‘A termly update’.
A pupil’s own page has the forms about them: a teacher’s information, before the therapist meets them; and a termly update, ahead of the review.
On screen: A ring is drawn round ‘A teacher’s information’ again, and it is pressed: the form ‘Information about a pupil’ opens, for ‘Ava Lindqvist, Year 5’.
On screen: The camera moves down the form, past questions such as ‘How does the pupil seem in school at the moment?’ and ‘What seems to help them’, to its foot, where a gold line is drawn under ‘It goes to the pupil’s therapist, encrypted’, above the button ‘Send to KST’.
Each goes to the pupil’s therapist, encrypted.
On screen: The form is taken away, and Ava’s page is laid down again, seen further down: ‘Attendance’, each Wednesday ‘Attended, out of French’; ‘Updates for the school’; and ‘Reviews’. A gold line is drawn under ‘Updates for the school’, then under the update beneath it, ‘Ava is coming to her Wednesday sessions and has settled in well’, signed ‘Sam McManus, 5 November 2026’.
What happens in a session is not shown. Where a parent has agreed, the therapist may share a brief update with you.
On screen: A cream card: ‘The week’, with a short gold line drawn beneath it.
On screen: The card lifts from ‘Sessions this week’, close on the day’s sessions under ‘Wednesday 18 November’, marked ‘Today’. Gold lines are drawn under the first pupil’s room, ‘The quiet room by the library’, under ‘out of Maths’, and under ‘so that you can plan their release from lessons.’ in the introduction.
Sessions this week gives each pupil’s time and room, and the lesson it takes them out of, so that you can plan their release.
On screen: The camera moves down to the buttons beneath the week, and a ring is drawn round ‘Tell KST about an absence’, which is pressed. The page ‘Tell KST’ opens, with a form for the pupil, the date of the session and a reason; a gold line is drawn under ‘The time of your notice is recorded, so the right rule applies: on the day, or with notice’, then under ‘The therapist is told straight away.’
If a pupil will miss a session, tell us here. The time of your notice is recorded, and the therapist is told straight away.
On screen: The page is taken away, and the page ‘Lessons missed’ is laid down: tabs for each term and school year, and a table for the autumn term, pupil by pupil, of the lessons missed, such as ‘Games (9)’ and ‘Maths (2)’. A gold line is drawn under ‘The lessons each pupil has been taken out of for counselling’, then under ‘so that no one misses the same lesson more than they need to.’
Lessons missed shows which lessons each pupil has been taken out of, so that no one misses the same lesson more than they need to.
On screen: A cream card: ‘Messages’, with a short gold line drawn beneath it.
On screen: The card lifts from the school’s Messages page, its introduction beginning ‘Between the school and KST: practical questions, times and arrangements, feedback, complaints, and anything else.’ A gold line is drawn under its last words, ‘practical requests are answered within two working days in term.’
For anything practical, send us a message: practical requests are answered within two working days in term.
On screen: The camera moves down to the form ‘New message’, with its choices from ‘A practical question’ to ‘Something else’, and a gold line is drawn under the hint above the message box: ‘Please do not write about a child’s wellbeing here: use a referral or the forms about a pupil, or call KST.’
Please keep a child’s wellbeing out of messages: use a referral or the forms about a pupil, or call us.
On screen: A cream card: ‘Records, parents and the agreement’, with a short gold line drawn beneath it.
On screen: The card lifts from the page ‘Counselling record’, and gold lines are drawn under ‘Every pupil who has had counselling with KST here’ and under the tab ‘2026 to 2027’. The page is taken away, and the Report page is laid down, with the term’s figures, several given only as ‘Fewer than five’ or ‘Not shown’; a gold line is drawn under ‘figures only, so that no child can be identified.’
The counselling record keeps every pupil who has had counselling with us, by school year; and the report gives each term in figures, so that no child can be identified.
On screen: The page ‘For parents’ opens, with its menu; the rest of the page is quietened round the menu, its heading, the card ‘How counselling begins’ and the card ‘The Parent Book’. A gold line is drawn under ‘What you can pass to a parent, in one place’, then under the heading ‘The Parent Book’.
For parents has what you can pass on to a parent, with The Parent Book, our library for parents.
On screen: ‘Our agreement’, the last page in the menu, is ringed in gold and pressed, and its page opens; the rest of the page is quietened round the menu, its heading and ‘The boundaries, in plain words’. A gold line is drawn under the end of its introduction. The camera moves in to the boundaries, and gold lines are drawn under ‘The boundaries, in plain words’, then under the headings ‘Confidentiality’ and ‘Safeguarding’.
And Our agreement sets out how we work together: what each of us does, what stays confidential, and where a concern goes.
On screen: The home page opens, with its menu. In its card ‘Counselling at Your school’, a gold line is drawn under ‘Wednesdays with Sam McManus’, beside ‘Sessions’, then under ‘Sam McManus, clinical lead’, beside ‘At KST’.
A therapist in your school, and a practice behind them.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For schools’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, its staff, the pupils and the families in this film are made up.’
If something does not work
Signing in, when it goes wrong
The code has not come
It can take a minute. Please check your junk folder, or ask for a new code on the page where you enter it. Each code works once, for ten minutes.
I have lost my phone or my passkey
Please write to us at contact@kst.ltd. Once we have confirmed who you are, we reset your second step, and you add a new passkey the next time you sign in.
Parents have four films of their own, to pass on: the KST Portal, for parents.
A worry about a child’s safety does not go through the portal. It goes to your school’s DSL, through your school’s own safeguarding procedure. If a child is in immediate danger, call 999.
The KST Portal
A therapist in your school, and a practice behind them.
Sign in with your school email address, and the code we email you.