The KST Portal, for parents
Your child’s counselling, in one place.
The portal keeps what you need about your child’s counselling in one place, from the terms and your consent to how to reach us about anything practical. Four short films, with a made-up family, show how it works. Each plays only when you press it.
At a glance
- The address
- portal.kst.ltd
- Signing in
- Your email address, and a code we email you; there is no password
- Privacy
- No clinical notes are kept in the portal, and its emails never name your child
- Each parent
- Has their own invitation, and gives consent separately
Film one · 1:10
What the portal is for
An overview, from the first email to your home page: what you will find in the portal, and what it never holds.
The film in words, for the film on what the portal is for
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘For parents’, and the title, ‘The KST Portal’; at the foot, ‘The school, the family and the child in this film are made up.’
On screen: The card lifts from the home page of a made-up parent, Sophie, in the portal: the navy menu on the left, ‘Good evening, Sophie’, a card for her child, Maya, and three cards beneath. In turn, a gold line is drawn under ‘The terms you agree to’ in the card ‘Information and forms’, under ‘Next session: Wednesday 2 December at 10:00’ on Maya’s card, and under the heading ‘Reaching us’.
When your child begins counselling, there is a good deal to hold in mind: the terms, the times, who to ask.
On screen: The camera moves in to the greeting and Maya’s card, and the sentence beneath the greeting is underlined in gold.
The KST Portal keeps it in one place: everything about your child’s counselling, and how to reach us, whenever you need it.
On screen: On Maya’s card, a gold line is drawn under ‘Maya sees Sam McManus on Wednesdays.’ and, once more, under ‘Next session: Wednesday 2 December at 10:00’. The page changes to how it looked at first, before consent was given: under ‘For you to do’, the row ‘Read the terms and give your consent for Maya’ is underlined in gold, and a ring is drawn round it.
Here, you can see who your child sees, and when; read the terms, and give your consent.
On screen: The page returns to how it is now, and the camera moves down to the foot of Maya’s card and the three cards beneath it. A ring is drawn round the button ‘Cannot make a session?’, then round ‘Ask for a consultation’ in the card ‘Reaching us’.
Tell us when your child cannot make a session, or ask for a parent consultation.
On screen: The camera draws back to the page and its menu, and ‘Invoices’, in the menu, is ringed in gold. Then, in the card ‘Reaching us’, a gold line is drawn under ‘For anything practical or a question, send us a message: we reply within two working days in term’, and a ring is drawn round ‘Send a message’.
If you pay for counselling, your invoices are here; and for anything practical, send us a message.
On screen: The camera moves down to the foot of the page, and the rest of the page is quietened round one line of small print there, ‘This portal holds no clinical notes’, which is underlined in gold.
On screen: An email from the portal is laid over the page: ‘You have a new item’, ‘There is a new item for you in the Kensington Square Therapy portal’, and a button, ‘Sign in to see it’. A gold line is drawn under its small print, ‘This email contains no personal details, by design.’
It is secure, and it holds no clinical notes; and the portal’s emails never name your child.
On screen: A second email is laid over the first, which is taken away: ‘Your invitation to the KST Portal’. A gold line is drawn under ‘Kensington Square Therapy has invited you to its secure portal’, and a ring is drawn round its button, ‘Open your invitation’.
It begins with an email from us, inviting you in.
On screen: The email is taken away; the home page is seen again with its menu, and the sentence beneath the greeting is underlined in gold once more.
It is all here, whenever you need it.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For parents’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, the family and the child in this film are made up.’
Film two · 1:29
Signing in
Your invitation, the six-digit code, and the terms and your consent the first time. After that, there is no password to remember: each time, we email you a new code.
The film in words, for the film on signing in
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For parents’, and the title, ‘Signing in’; at the foot, ‘The school, the family and the child in this film are made up.’
On screen: The card lifts from an email, ‘Your invitation to the KST Portal’, and a gold line is drawn under ‘Kensington Square Therapy has invited you to its secure portal.’
It begins with an email from us, inviting you in.
On screen: A ring is drawn round the email’s button, ‘Open your invitation’, and it is pressed. The portal opens on a page headed ‘Welcome to the KST portal’, and a gold line is drawn under ‘Please confirm the email address the invitation was sent to.’
Open the invitation, and confirm the email address it was sent to.
On screen: Under ‘Your email address’, a made-up address is typed, a letter at a time: ‘sophie.holloway@example.org’. A ring is drawn round ‘Accept the invitation’, and it is pressed.
On screen: The next page opens, ‘Enter your code’, with a note: ‘Your invitation is accepted. We have emailed you a code to finish signing in.’ An email is laid over it, ‘Your sign-in code’, its code, 482913, set large; the page behind is quietened, and a gold line is drawn under ‘It expires in 10 minutes and works once.’
A six-digit code then arrives by email, to finish signing in. It works once, for ten minutes.
On screen: The email is taken away. On the page ‘Enter your code’, a gold line is drawn under ‘It can take a minute; please check your junk folder too’, and a ring is drawn round the button ‘Send a new code’.
It can take a minute. If it has not come, please check your junk folder, or ask for a new code.
On screen: The code, 482913, is typed into the box ‘Six-digit code’. A ring is drawn round ‘Sign in’, and it is pressed.
On screen: The parent’s home page opens: ‘Good evening, Sophie’. Under ‘For you to do’, a gold line is drawn under the row ‘Read the terms and give your consent for Maya’.
The first time, you may be asked to read the terms and give your consent.
On screen: A ring is drawn round the row, and it is pressed. The page ‘The terms, and your consent’ opens, and a ring is drawn round the first of its ‘Read’ buttons, beside ‘Terms for parents, Your school’, which is pressed. The camera moves down the form, and under ‘Please read each statement’, its six statements are ticked one by one.
Each parent gives consent separately.
On screen: Under ‘Does Maya’s other parent know about this referral?’, the answer ‘Yes’ is chosen, and a ring is drawn round ‘Give consent’, which is pressed. Maya’s page opens with a note at its top, ‘Thank you. Your consent is recorded against this version of the terms’, its first words underlined in gold.
On screen: Maya’s page is taken away, and the sign-in page is laid down: ‘Sign in to the portal’. A gold line is drawn under ‘There is no password’; the address is typed under ‘Your email address’, and a ring is drawn round ‘Email me a code’, which is pressed.
After that, there is no password to remember. Each time, enter your email address, and we email you a new code.
On screen: An email is laid over the page: ‘You have a new item’. A gold line is drawn under ‘There is a new item for you in the Kensington Square Therapy portal’, then under its small print, ‘This email contains no personal details, by design’, and a ring is drawn round its button, ‘Sign in to see it’.
When there is something new for you, we email you to say so. The portal’s emails never name your child, or say what they are about: they simply ask you to sign in.
On screen: The email is taken away, and the Account page is laid down; the rest of it is quietened round its menu and one card. ‘Account’, at the foot of the menu, is ringed in gold, and the card’s heading, ‘Keep the portal one tap away’, is underlined in gold. The camera moves in to the card, with its steps for an iPhone or iPad, Android and a computer, and a gold line is drawn under ‘Added to a home screen, the portal opens from its own icon, in a window of its own.’
To keep the portal one tap away, add it to your home screen. It opens from its own icon, and still asks you to sign in.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For parents’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, the family and the child in this film are made up.’
Film three · 1:56
Finding your way around
Your home page and the menu; your child’s page, with their therapist and their attendance; telling us about an absence; messages; documents and forms; and night mode.
The film in words, for the film on finding your way around
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For parents’, and the title, ‘Finding your way around’; at the foot, ‘The school, the family and the child in this film are made up.’
On screen: The card lifts from the top of a made-up parent’s home page in the portal: ‘Good evening, Sophie’, and a card for her child, Maya. On the card, a gold line is drawn under ‘Maya sees Sam McManus on Wednesdays’, then under ‘Next session: Wednesday 2 December at 10:00’.
Once you are in, your home page shows who your child sees, on which day, and when the next session is.
On screen: Beneath them on the card, a short update is underlined in gold: ‘Maya has come to each of her sessions so far, and is settling in well’, signed ‘Sam McManus, 25 November 2026’.
When the therapist writes to you, the latest is here too.
On screen: The camera draws back to show the page with the navy menu on its left. One by one, the pages in the menu are ringed in gold as they are named, from ‘Documents’ down to ‘Reading’.
Every page has its place in the menu: Documents; Forms and requests; Messages; Invoices; About counselling; and Reading.
On screen: A cream card: ‘Your child’s page’, with a short gold line drawn beneath it.
On screen: The card lifts from Maya’s own page. Under ‘Maya’s therapist’, the name ‘Sam McManus’ is underlined in gold, then, beneath his introduction, ‘Registration: BACP, 191886’. The camera moves down the page, and gold lines are drawn in turn under ‘Attendance’, where four Wednesdays in November are each marked ‘Attended’; under ‘Updates for you’; and under ‘Given on 3 November 2026’, beneath ‘Your consent’.
Your child’s page introduces their therapist, with their registration, and keeps your child’s attendance, the updates written to you, and your consent.
On screen: The rest of the page is quietened round ‘Updates for you’, and the update written there to the parent, ‘Maya has come to each of her sessions so far, and is settling in well’, is underlined in gold.
What a child says in their sessions stays private, unless a safeguarding concern means it has to be passed on. For children and younger teenagers, parents hear about the work in broad terms, without the detail.
On screen: A cream card: ‘Getting in touch’, with a short gold line drawn beneath it.
On screen: The card lifts from the page ‘Tell us about an absence’, with a short form for Maya, its date already filled in. Under ‘A few words’, ‘A family occasion’ is typed, and a gold line is drawn under ‘Your message is time-stamped and goes straight to your child’s therapist.’
If your child cannot make a session, tell us here. Your message is time-stamped, and goes straight to their therapist.
On screen: A ring is drawn round ‘Send’, and it is pressed. The home page opens with a note at its top: ‘Thank you. Your message reached us at 21:40, and your child’s therapist has been told.’ A gold line is drawn under its words, either side of the time.
On screen: The home page is taken away, and the Messages page is laid down, close on ‘Your messages’. Under ‘A practical question’, marked ‘Answered’, a gold line is drawn under ‘Will Maya’s sessions carry on over the Christmas holidays?’, and then under the first words of the reply beneath it from Sam McManus: ‘Sessions follow the school’s term dates, so Maya’s last session this term is on Wednesday 16 December. They start again in January.’
For anything practical, send us a message: we reply within two working days in term, and our replies are here.
On screen: A cream card: ‘Documents and forms’, with a short gold line drawn beneath it.
On screen: The card lifts from the Documents page, its policies listed beneath, each with a ‘Read’ button: ‘Privacy policy’, ‘Safeguarding policy’ and ‘Complaints procedure’. A gold line is drawn under the opening words of its introduction, and then under its last words.
Documents has the terms you agree to, and how we look after your information. Where one asks, please confirm that you have read it.
On screen: The camera draws back, so that the menu is in view, and ‘Forms and requests’ is ringed in gold and pressed; its page opens, and its heading, ‘What would you like to do?’, is underlined in gold. The camera moves down its ten forms, each on a card of its own, from ‘Tell us about an absence’ and ‘Ask for a parent consultation’ to ‘Make a complaint’ and ‘Ask for a copy of your information’.
And Forms and requests has every form you might need, in one place.
On screen: The page is taken away, and the home page is laid down again, with its menu. The page turns to night: dark navy, with light lettering and a gold button.
In the evening, night mode is a darker page, gentler on the eyes.
It is all here, whenever you need it.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For parents’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, the family and the child in this film are made up.’
Film four · 1:42
Consultations and invoices
Asking for a parent consultation, and what follows it; reading suggested for you from The Parent Book; and invoices, if you pay for counselling.
The film in words, for the film on consultations and invoices
Piano music plays throughout.
On screen: Navy. The mark of Kensington Square Therapy is drawn in gold: a square, a side at a time, and a small circle inside it. Beneath it, in small gold capitals, ‘The KST Portal · For parents’, and the title, ‘Consultations and invoices’; at the foot, ‘The school, the family and the child in this film are made up.’
On screen: The card lifts from a page of the portal, with the navy menu beside it: ‘Ask for a parent consultation’, as a made-up parent sees it. The rest of the page is quietened round the menu and the page’s heading; a gold line is drawn under the first words of its introduction, ‘A meeting for you with your child’s therapist’, and the camera moves in.
A parent consultation is a meeting for you with your child’s therapist.
On screen: The camera rests on the heading and the introduction beneath it. Three phrases of the introduction are underlined in gold in turn, and then its last sentence.
It is a chance to reflect on themes in the work, to think about ways to support your child at home, and to ask any questions. It focuses on supporting you, while protecting your child’s privacy.
On screen: The page changes to the parent’s home page, with its menu, and a ring is drawn round ‘Ask for a consultation’ in the card ‘Reaching us’. Then Maya’s page opens, with its menu, and a ring is drawn round its own ‘Ask for a consultation’ button, which is pressed.
Ask for one from your home page, or from your child’s page.
On screen: The consultation page returns, close on its form, ‘For Maya, with Sam McManus’. Its three questions are underlined in gold in turn: ‘How would you like to meet?’, where ‘Either suits me’ is chosen; ‘Who would come?’, where ‘Just me’ is chosen; and ‘Days and times that suit you’.
Say how you would like to meet, who would come, and the days and times that suit you.
On screen: A ring is drawn round ‘Online’, which is pressed and chosen, and ‘Tuesday or Thursday mornings’ is typed under the days and times.
On screen: The camera moves down the form to its button, ‘Ask for a consultation’, and a gold line is drawn under the line beneath it, ‘KST replies within two working days in term to agree a time with you.’
We reply within two working days in term, to agree a time with you.
On screen: A ring is drawn round ‘Ask for a consultation’, and it is pressed. The Messages page opens, with a note at its top; the rest of the page is quietened round the menu, the note and the page’s heading, and the note’s first words are underlined in gold: ‘Thank you. KST will reply by 3 December 2026 to agree a time with you.’
On screen: Maya’s page returns. The camera moves down to ‘Your consultations’, the rest of the page quietened, and gold lines are drawn in turn under ‘12 November 2026, online’, under ‘Agreed: Share something from The Parent Book’, and under the first words of a note beneath, signed ‘Sam McManus, after your consultation’: ‘Thank you for meeting with me today. As we agreed, I have suggested a chapter from The Parent Book, which you will find under Reading. I will be in touch before Maya’s review at the end of term.’
Afterwards, the consultation is on your child’s page, with anything agreed, and any note your child’s therapist writes to you.
On screen: Beneath, ‘Anything suggested for you to read is on your Reading page.’ is underlined in gold. Maya’s page is taken away, and the Reading page is laid down, ‘From The Parent Book’, with its menu: under ‘Suggested for you’, the chapter ‘Big Feelings and Co-Regulation’, suggested by Sam McManus, is underlined in gold, and ‘Reading’, in the menu, is ringed in gold.
Anything suggested for you to read, from The Parent Book, is under Reading.
On screen: A cream card: ‘Invoices’, with a short gold line drawn beneath it.
On screen: The card lifts from the Invoices page, with its menu, where ‘Invoices’ is ringed in gold; the rest of the page is quietened round the menu, the introduction and two sections. Gold lines are drawn in turn under ‘What counselling costs, what has been charged this month, and your invoices’; under ‘Nothing charged to you this month’; and under ‘Your first invoice will be here once it has been sent. It comes by email at the start of the month, for the month before.’
If you pay for counselling, Invoices shows what it costs, what has been charged this month, and your invoices.
On screen: The camera moves down to ‘November 2026’ and its table, a row for each of four sessions and for the parent consultation, each for Maya. Gold lines are drawn under ‘Session on 4 November 2026 (Attended)’, under ‘Parent consultation on 12 November 2026’, and under the heading ‘November 2026’.
Sessions and consultations come on one invoice a month, by email, with how to pay.
On screen: The camera draws back to show most of the page; the rest of it is quietened round the menu, the last sentence of the introduction and a line at the foot. A gold line is drawn under ‘Only the parent who pays is charged’, then under ‘A question about a charge or an invoice?’, and a ring is drawn round the link beside it, ‘Send us a message’.
Only the parent who pays is charged. A question about a charge or an invoice? Send us a message.
On screen: The page is taken away, and the home page is laid down, with its menu; the sentence beneath the greeting is underlined in gold.
It is all here, whenever you need it.
On screen: The screen fades to navy, and the mark is drawn again. Beneath it, ‘For parents’, ‘The KST Portal’ and ‘portal.kst.ltd’; at the foot, ‘The school, the family and the child in this film are made up.’
If something does not work
Signing in, when it goes wrong
My invitation has not come, or has expired
Please check your junk folder. An invitation link works once, and expires after seven days. If yours has expired, or has not come, write to us at contact@kst.ltd, and we can send you a new one.
The code has not come
It can take a minute. Please check your junk folder, or ask for a new code on the page where you enter it. Each code works once, for ten minutes.
Can both parents use the portal?
Yes, where we have invited them. Each parent we invite has their own invitation and their own sign-in, and gives consent separately. What the portal shows can differ from one parent to another.
For school staff, the portal has four films of its own: the KST Portal, for schools.
If this is urgent
Kensington Square Therapy is not a crisis service. If you or your child is in immediate danger, call 999.
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If you need help right now
If you or your child is in immediate danger
999 Call 999
If either you or your child is in a mental health crisis
NHS 111 England, Scotland and Wales: call 111 and choose the mental-health option. Northern Ireland: call Lifeline on 0808 808 8000
If your child is under 19 and needs to talk to someone themselves
Childline 0800 1111
If you are worried that a child is being harmed or is at risk
NSPCC Helpline 0808 800 5000
If you would prefer to text rather than speak
Shout Text SHOUT to 85258
If you or someone you are worried about needs someone to talk to
Samaritans 116 123
The KST Portal
It is all here, whenever you need it.
Sign in with your email address, and the code we email you.